Frequently Asked Questions
Everything you need to know about our premium fashion essentials.
What is your standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I determine my correct size?
Each product page features a detailed sizing guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund.
Are your materials sustainably sourced?
Yes, at Collars, we prioritize ethical manufacturing. We use organic cotton and recycled blends wherever possible to ensure our fashion has a lower environmental impact.
How should I care for my Collars garments?
To maintain the quality of our fabrics, we recommend machine washing cold on a gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal garment labels.
Do you offer secure payment options?
We accept all major credit cards, PayPal, and Apple Pay. Our checkout process is fully encrypted to ensure your personal and financial information remains secure.